<Do not think answer first>
For a long time our educational system are used to provide a lot of problems for us to solve, but we were rarely trained on “How to ask the right questions.”
There is a cafe, performance is not very good, the boss wants everyone to think about ways to “How to improve performance?” So the staff began to come up with various ways, such as lower prices and so on, while the implementation is still ineffective, then there is a staff to make a question “what methods we can use to make the store more fun?” The results lead to a lively discussion, come up with a lot of good ways, finally lead to really improve the performance.
The source of good ideas, In fact, is the first not think the answer, first think of a good question.
For example: “How to increase brand awareness?” We can ask the question a different way
“How to make customers think of us at meal time?”
“How to make customers think of us when they want to travel?”
For example: “How to improve efficiency?” We can ask the question a different way
“How to let our original shipping packaging speed of 30 seconds per item down to 20 seconds per piece?”
For example: “How to improve customer satisfaction?” We can ask the question a different way
“How to make our customers feel quite comfortable while cleaning the house on Saturday morning?”
“How our customers are willing to recommend us?”
The really good ideas to solve the problem, more often is not find answer first, but find problem first, because how to ask a good question is often more important than the answers.
Today, let us try to practice, “Think of a good question first, but not to get answer first!”
<Kung Fu innovative ideas> 04